Customer satisfaction is our top priority. Our logistics team is working to ensure your delivery arrives as soon as possible. Your patience and understanding are highly appreciated!

1. Which countries do you deliver to?

Currently, we provide FREE shipping on orders over $300 to all around the world.

2. Order processing time.

Order Processing Time is the time elapsed between when you place your order and when we hand over the order to the delivery service.

Generally, orders are shipped within 1 working day of payment.

Our warehouse only operates on Monday-Friday during standard business hours and takes normal holidays. Orders made during weekends or holidays may take a longer time.

3. Shipping time & costs.

Our logistics team will process your order as soon as possible. Typically, you will receive the product within 7-10 days. We provide FREE shipping on orders over $300. If the order is less than $300, we will charge $30 logistics fee.

4. Order cancellation.

Please login to your account and submit a cancellation request in your account. For shipped orders, please contact us to arrange a return. Check our Return Policy. Email: support@motoeye.com.

5. Tracking package.

An email with a tracking number will be sent to your email once the order has been shipped. Please note: Tracking information may take 24 to 72 hours to update and may take longer during weekends, events, or holidays.

With the tracking number provided, you can check the tracking number through the Carrier’s website for your order delivery time.

If you cannot track your package, please contact us directly. Email: support@motoeye.com.

6. Delivery time.

Delivery time varies by location. You can check the tracking number through your carrier’s website for more information about your order delivery time.

7. Tax information.

The product price does not include import taxes or duties.

For customers in the USA:

If the product is available in our local US warehouse, we will ship it from there. No import tax or duties will apply.

If the local US warehouse is out of stock, we may fulfill your order from another country. In this case, depending on your local laws, import duties, GST, or other taxes may apply.

For customers in other countries:

Import duties or VAT may apply according to your local laws.

We recommend that you check with your local customs office for details before placing your order.

8. Other shipping problems.

If you have any problem about shipping, you can email us at support@motoeye.com.